How it works
We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile and to your highest level of satisfaction.
What we are providing
Strategic Consulting for Complex Challenges
Bold transformation starts with clarity, collaboration, and a future-ready strategy.
I partner with forward-thinking organizations to solve the right problems in the right ways—whether you're designing a new service, evolving your strategy, or preparing for what's next. My work bridges design, foresight, and organizational change to drive smart, sustainable progress.
My Process: A Four-Stage Framework
I offer a structured, human-centered approach tailored to the needs of each client. While every engagement is unique, my process follows four strategic stages:
01. Diagnose
Understand the root problem
Before proposing solutions, we take time to understand the current landscape—what’s working, what’s not, and why. Through research, stakeholder interviews, and systems mapping, we surface insights that reveal the true nature of the challenge.
Outcomes may include:
- Problem framing and opportunity assessment
- Research synthesis and user insights
- Systems analysis and experience audits
02. Align
Facilitate shared understanding and direction
With clarity on the challenge, we bring stakeholders together to align around a clear vision, goals, and principles for moving forward. This step lays the foundation for buy-in, focus, and collaborative momentum.
Outcomes may include:
- Strategic goal-setting and visioning workshops
- Team alignment sessions
- Shared design criteria or north star strategy
03. Design
Develop strategy, tools, and solutions
From co-created concepts to detailed service blueprints, we translate strategy into action. This phase is highly participatory, drawing from design thinking, foresight, and innovation methods to ensure solutions are both effective and feasible.
Outcomes may include:
- Strategic roadmaps and implementation plans
- Service design and innovation toolkits
- Prototypes, journey maps, and experience models
04. Activate
Support implementation and ongoing discovery
A strategy is only valuable if it’s put into practice. I provide support for activating your plan—facilitating rollout, building internal capabilities, and enabling continuous learning and iteration.
Outcomes may include:
- Team training and capability building
- Advisory support and embedded consulting
- Measurement strategies and feedback loops
Who I Work With
I work with innovation teams, product leaders, social impact organizations, and institutions navigating change. Clients have included:
Spotify, Google, IBM, MaRS Discovery District, Cooperation by Desjardins, CAMH, University of Toronto, and more.
Common Engagements
- Designing new or improved services
- Facilitating cross-functional team alignment
- Exploring future scenarios and strategy
- Building internal innovation capacity
- Embedding continuous discovery practices
- Coaching and training for product leaders
Why Work With Me?
With a Master of Design in Strategic Foresight & Innovation and over a decade of consulting experience, I bring:
✔ Deep expertise in systems thinking and service design
✔ A proven process for navigating complexity
✔ A collaborative, facilitative style that builds internal ownership
✔ A track record of working across sectors and industries
Let’s Talk
Whether you’re rethinking your service model or building something entirely new, I’d be happy to explore how I can support your team.
[Book a Discovery Call]
[Download Service Overview PDF]
Deep expertise in systems thinking and service design
A proven process for navigating complexity
A collaborative, facilitative style that builds internal ownership
A track record of working across sectors and industries
How do we work
My Process: A Four-Stage Framework
I offer a structured, human-centered approach tailored to the needs of each client. While every engagement is unique, my process follows four strategic stages:
Who I Work With
I work with innovation teams, product leaders, social impact organizations, and institutions navigating change. Clients have included:
Spotify, Google, IBM, MaRS Discovery District, Cooperation by Desjardins, CAMH, University of Toronto, and more.
Common Engagements
- Designing new or improved services
- Facilitating cross-functional team alignment
- Exploring future scenarios and strategy
- Building internal innovation capacity
- Embedding continuous discovery practices
- Coaching and training for product leaders
The easy way to start
1.
01. Diagnose
Understand the root problem
Before proposing solutions, we take time to understand the current landscape—what’s working, what’s not, and why. Through research, stakeholder interviews, and systems mapping, we surface insights that reveal the true nature of the challenge.
Outcomes may include:
- Problem framing and opportunity assessment
- Research synthesis and user insights
- Systems analysis and experience audits
2.
02. Align
Facilitate shared understanding and direction
With clarity on the challenge, we bring stakeholders together to align around a clear vision, goals, and principles for moving forward. This step lays the foundation for buy-in, focus, and collaborative momentum.
Outcomes may include:
- Strategic goal-setting and visioning workshops
- Team alignment sessions
- Shared design criteria or north star strategy
3.
03. Design
Develop strategy, tools, and solutions
From co-created concepts to detailed service blueprints, we translate strategy into action. This phase is highly participatory, drawing from design thinking, foresight, and innovation methods to ensure solutions are both effective and feasible.
Outcomes may include:
- Strategic roadmaps and implementation plans
- Service design and innovation toolkits
- Prototypes, journey maps, and experience models
4.
04. Activate
Support implementation and ongoing discovery
A strategy is only valuable if it’s put into practice. I provide support for activating your plan—facilitating rollout, building internal capabilities, and enabling continuous learning and iteration.
Outcomes may include:
- Team training and capability building
- Advisory support and embedded consulting
- Measurement strategies and feedback loops
What People Say About Us
