Services
K E Y N O T E
Why we're solving the wrong problems (30 minutes)
A call for intentional problem-solving: how to solve the right problem in the right way.
This talk is an invitation for people in tech to spend more time making sure they are solving a real problem in an impactful way.
It’s also a cautionary tale of what can happen when they don’t. (Cue ominous wind.)
What's covered:
- How to know you’re solving the right problem
- The two kinds of big-picture thinking
- Why and how to diagnose problems from the inside-out
- How to navigate complexity without making (too many) enemies
- How to make decisions on where to focus in complex situations
W O R K S H O P S
“Our industry is changing, and we don’t know how to prepare.”
How to apply Strategic Foresight
Who it's for:
Leadership and strategy teams navigating change and uncertainty.
You learn:
- How to identify emerging trends and weak signals
- How to translate trends into opportunity spaces
- How to think in scenarios instead of predictions
- How to test strategies against different possible futures
- How to make decisions that remain robust under uncertainty
- How to connect long-term thinking to short-term strategy
Duration
3 days
OR
Future Scenario Planning
Who it’s for:
Leadership and strategy teams navigating change and uncertainty.
Problem:
“Our industry is changing, and we don’t know how to prepare.”
You get:
- Future scenarios for your industry
- Key risks and opportunity areas
- Strategic options and innovation roadmap
Duration
1–2 days + upfront research
“Our teams are not aligned on strategy or priorities.”
Strategic Alignment Workshop
Who it’s for
Leadership teams, product organizations, and cross-functional groups.
Problem
“Our teams are not aligned on strategy or priorities.”
You get
- Shared strategic direction and priorities
- Alignment across leadership and teams
- Clear focus areas and next steps
Duration
1–2 days
OR
Product Strategy Development
Who it’s for
Product teams, startups, and scaling organizations.
Problem
“Our product strategy is unclear.”
You get
- Clear product vision
- Strategic roadmap
- Prioritized opportunity backlog
Duration
1–2 days
“We don’t know where our next growth opportunities are.”
Innovation Opportunity Discovery
Who it’s for
Innovation teams and organizations seeking new growth.
Problem
“We don’t know where our next growth opportunities are.”
You get
- Clear opportunity landscape
- New product and service concepts
- Prioritized innovation portfolio
Duration
1–2 days
OR
Service Innovation
Who it’s for
Organizations expanding into services or new business models.
Problem
“We need new services to grow, but don’t know what to create.”
You get
- New service concepts
- Ecosystem and stakeholder map
- Service architecture and next steps
Duration
2 days
“Our customer experience is inconsistent and disconnected.”
Customer Experience Transformation
Who it’s for
Organizations with complex or fragmented customer journeys.
Problem
“Our customer experience is inconsistent and disconnected.”
You get
- End-to-end journey map
- Key pain points and opportunities
- Service blueprint and experience improvements
Duration
2–3 days
C O N S U L T I N G
One-off Engagement
Need help solving a problem? Need to make sure you're on the right track? Want an audit of your problem-solving process?
This may include one-on-one or one-on-team advisory, custom workshops and/or speaking engagements. Whatever is needed to solve the right problems in the right ways.
Reach out through the contact form to discuss what's possible,
Your Partner-in- Change (Retainer)
Do you wish you had access to someone to provide advisory on your projects? A retainer means ongoing access to my expertise.
This may include one-on-one or one-on-team advisory, custom workshops and/or speaking. Whatever is needed to solve the right problems in the right ways.
Reach out through the contact form to discuss what's possible,
